Privacy Policy

The Bacon Factory (“we”, “our”, “us”) is committed to protecting your privacy and handling your information in a transparent and lawful way. This policy explains how we collect, use and safeguard your personal information when you interact with us, in line with UK data protection law (including the UK GDPR).

Who We Are

The Bacon Factory is the data controller for the personal data processed in connection with this website and our services.

Business Name: The Bacon Factory
Address: 1 Heys Street, Bury, Lancashire, BL8 2AJ
Email: matt@baconfactory.co.uk
Telephone: 0161 797 1100

What This Policy Covers

This policy applies when you:

Visit or use our website
Contact us by phone, email or contact form
Place an order, request a quote or open an account with us
Engage with us on social media or at events

Legal Bases for Processing

We rely on the following legal bases to process your personal data:

Contract: where processing is necessary to supply our products or services to you.
Legitimate interests: such as operating and improving our business and website, and handling enquiries.
Legal obligation: to meet our tax, accounting and regulatory duties.
Consent: where you have clearly agreed to a specific use of your data (for example, certain marketing communications).

How Long We Keep Your Data

We keep your personal data only for as long as is necessary for the purposes set out in this policy, including to satisfy any legal, accounting or reporting requirements. After this time, data will be securely deleted or anonymised.

Contacting Us About Privacy

If you have any questions about this policy or how we handle your data, please contact us using the details above.

Data We May Collect

We may collect and process the following types of personal data, depending on how you interact with us:

Category	Examples	Purpose
Contact Details	Name, email address, telephone number	To respond to enquiries, provide quotes and manage your orders or account.
Order & Delivery Information	Billing address, delivery address, order history	To process payments, fulfil orders and arrange delivery or collection.
Communication Data	Emails, messages, feedback, call notes	To manage our relationship with you and improve customer service.
Technical & Usage Data	IP address, device type, browser version, pages visited, time spent on site	To operate our website, maintain security and understand how visitors use our site.
Marketing & Preference Data	Marketing preferences, interaction with campaigns	To send relevant updates where permitted and measure campaign performance.

How We Collect Your Data

Directly from you when you contact us, place an order or fill in a form.
Automatically through cookies and similar technologies when you use our website.
From third parties such as payment providers, carriers and analytics services.

Sharing Your Data

We may share your data with trusted third parties where necessary, for example:

Delivery and logistics partners to deliver your orders.
IT providers and hosting companies that help us run our website and systems.
Professional advisers such as accountants or insurers.
Regulators and authorities where we are legally required to do so.

We do not sell your personal data to third parties.

Your Rights

You have a number of rights under UK data protection law in relation to your personal data. These may be subject to conditions and exemptions.

Right of Access

You can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct or update it.

Right to Erasure

In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose it was collected.

Right to Restrict Processing

You can ask us to restrict the processing of your data in certain situations, such as while we investigate a concern you have raised.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request to receive your data in a structured, commonly used format and have it transferred to another organisation.

Right to Object

You may object to our processing of your personal data where we rely on legitimate interests, including for direct marketing.

Right to Complain

If you are unhappy with how we handle your personal data, you can contact us using the details above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).